Terms of Service
Shipping and Handling
Shipment of your order will occur within 10 business days from when the order was placed. If your item is on backorder, shipment will occur approximately 8 weeks from when the order was placed.
Once a shipping date is confirmed it will be shipped via FedEx, overnight priority with a signature required. Prior to shipping your order, you will receive a shipping confirmation email including a FedEx tracking number. Please use this to arrange to be present for delivery in order to provide a signature upon receipt. Please note that inclement weather may cause delays.
Orders cannot be delivered to PO Boxes, APO/FPO addresses, or hotels.
We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer responsible.
We accept returns and exchanges within 8 days of delivery. All items must be returned timely, in saleable condition, and in their original packaging. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable.
Altered products cannot be returned for exchange or refund.
All returns will be subject a Quality Control assessment to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Carlo Weingrill will refuse the return, and the products will be sent back to the Client. If the returned product satisfies Quality Control, Carlo Weingrill will proceed with the refund or exchange.
Refunds and exchanges will be issued to the purchasing customer on the original form of payment only after the item has been received and is determined to be in saleable condition.
To initiate a return or exchange, please contact firstname.lastname@example.org. You will receive a return authorization and shipping label, as we provide free return and exchange shipping.
For exchanges, please contact email@example.com.
If the item was received as a gift, it is only eligible for an exchange of equal or higher value.
Each piece of our jewelry is handmade and subject to a rigorous quality control process before it is sent to our clients. Our carefully inspected jewelry is packaged with the utmost care for its travel to you. We encourage our clients to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, you must contact firstname.lastname@example.org within 24 hours of delivery for assistance.
Last updated February 19, 2018
Types of Information We Collect
We collect both “Personal Information” and “Anonymous Information” about our users. Personal Information is information that can be used to contact or identify you, such as your full name, email address, phone number and payment method, as well as information that is linked to such information. “Anonymous Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Service, such as usage data, to the extent that information is not linked to your Personal Information.
Website visitors can access and browse certain portions of the Website without disclosing Personal Information, although, like most website providers, we may passively collect certain information from your devices, such as your IP address and browser information. Please note that you can choose not to provide us with certain information, but this may not allow you full utilization of the Website and Service, and/or may limit your awareness of new products, services, promotions and/or related updates from Carlo Weingrill. All users who register with Carlo Weingrill are “Registered Users.”
Voluntarily submitted information
We collect information that you provide to us during your use of the Website and/or Service, such as:
Personal Information that you enter when creating an Account or ordering products, including your full name, email address, phone number, payment method and billing information.
Your communications with us through the Service.
Information you provide in your Account or to our Email address.
Information collected via technology
We may also use third party services, such as Google Analytics, to track and analyze data from users of the Service.
How We Use Your Information
We may use your Personal Information for the following purposes:
- Register and administer your Account
- Complete your purchase transactions
- Offer customer support
- Send communications and administrative emails
- Personalize and tailor the features, performance and support of the Website and Service
- Send you promotional/marketing information, newsletters, offers or other information from us or on behalf of our sponsors or partners
- Improve the quality of the Website and Service and perform internal operations, such as fraud detection
- Analyze, benchmark and conduct research on user data and interactions with the Service
We may use Anonymous Information for the following purposes:
- Improve the Website and Service and customize the user experience, such as by providing targeted useful features and promotions based on the type of services you seek
- Aggregate the information collected via Cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads, market and promote our products, refine our offerings and communications and analyze patterns
How We Share and Disclose Information
In addition to using the information collected by us for the purposes described in Section 2 above, we may also share your information as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By becoming a Registered User, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to the information is shared is also described below.
Compliance with Laws, Law Enforcement and Safety
We may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend Carlo Weingrill’s, or a third party’s, rights or property.
Aggregated Anonymous Information is the combination of your Anonymous Information with the Anonymous Information of other users (“Aggregated Anonymous Information”). Aggregated Anonymous Information does not allow you to be identified or contacted. We may share such Aggregated Anonymous Information with third parties.
Updating Your Personal Information
You may revise your Personal Information by adjusting your Account settings or by contacting us directly at email@example.com. However, please note that we may be required to maintain certain Personal Information, or to maintain certain Personal Information for a period of time, in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete any information, it will be deleted from our active database, but may remain in our archives. We may retain your information for fraud detection or similar purposes. Note that if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot compel the deletion or modification of any such information by the parties to whom we have made those disclosures.
This Website is not directed or intended for children under 13 years of age. We do not knowingly solicit, collect or maintain information from those we actually know are under 13, and no part of our Website is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who advises that they are under the age of 13. If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our systems and delete the Account. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at firstname.lastname@example.org so that we may delete and remove such information from our system.
Security and Data Retention
Third Party Materials